Holly Lane is closing permanently on February 20th.
Repairs accepted through Feb 20.
Qualified returns accepted through April 12.
Limited customer service available through April 30.

No, all current inventory is final. Once it's sold out, it won't be restocked.

We're offering up to 50% off sitewide on all remaining inventory.

Yes! We'll continue to provide customer service through April 30th, 2025.

• Repairs: All items needing repair must be received in our studio by February 20th, 2025.
• Returns for orders placed before January 12th: These orders are eligible for returns within our standard 90-day return window, with April 12th, 2025 being the last day to return eligible items.
• Orders placed on or after January 12th: All sales are final and cannot be returned or exchanged.

Join our mailing list to be the first to know if we offer one-of-a-kind pieces or new products in the future.

• Orders placed before January 12th, 2025: Our standard 90-day return window still applies. Orders placed on January 12th, 2025 can be returned until April 12th, 2025. Orders placed before this date may have an earlier return deadline based on their individual 90-day window.
• Orders placed on or after January 12th, 2025: All sales are final. No returns or exchanges will be accepted.

Quick steps:

1. Go to our Return Center and select one of the last four options under "Return Reason"
2. Follow the prompts - you'll receive a prepaid return shipping label via email
3. Ship your item back to us
4. Once received, we'll refund your original payment method minus a $5 restocking fee

Important notes:

• Original shipping fees are not refundable
• If you paid with both a credit card and gift card, your refund will be split between both

We offer free size exchanges for rings, bracelets, and chains!

Orders before January 12th, 2025:

1. Go to our Return Center and select an "Exchange" option
2. You'll receive a prepaid return shipping label via email
3. Send back your original item
4. We'll ship your new size for free!

Must be requested by April 12th, 2025

Orders on or after January 12th, 2025: All sales are final - exchanges are not available.

• Orders placed before January 12th, 2025: Yes! Submit a Free Ring Exchange Request here. We will gladly exchange it for a different size at no additional cost with free shipping here and back again. Exchanges must be requested by April 12th, 2025.
• Orders placed on or after January 12th, 2025: All sales are final and rings cannot be exchanged.

• Orders placed before January 12th, 2025: Yes! To request a return enter your order information in our Return Center. Select to receive a gift card credit. Once your return has been processed you can purchase a new chain at your desired length (subject to availability).
• Orders placed on or after January 12th, 2025: All sales are final and chains cannot be exchanged.

Our Quality Guarantee: We crafted your Holly Lane piece to be a cherished heirloom. Regardless of when you ordered it, we'll gladly repair it at no charge with free return shipping!

How to request a repair:

1. Fill out our Repair Request with a description of needed repairs
2. We'll reply within 1-2 business days (check your spam folder!)
3. Ship your item promptly so we can complete repairs before we pause operations

After February 20th: We recommend visiting a local jeweler for any repairs needed. Most jewelers offer professional repair services for sterling silver jewelry.

We want you to love your Holly Lane jewelry! If you've been gifted Holly Lane but would like something else from our collection, please send us a message. Don't worry, whoever gave it to you won't be notified! Please note: returns are subject to the policy dates based on when the order was originally placed.

Please contact us immediately through our contact form.

Orders placed before January 12th, 2025: Standard return policies apply.

Orders placed on or after January 12th, 2025: We'll work with you on a case-by-case basis for damaged or defective items.

For repairs: Items must be received by February 20th, 2025. After this date, we recommend visiting a local jeweler.

Once your return is received and processed, please allow 5-7 business days for your refund to appear on your original payment method.

During our closeout sale, once your order is placed, it is hand assembled and double-checked for quality assurance. You will receive an email with tracking info once your order has shipped.

• First Class Mail: Will ship in 1-3 business days
• Priority Mail: Will ship same or next business day

Please note: Orders will ship while inventory lasts. If an item sells out after you order, we'll contact you immediately.

Yes, Priority Mail shipping is available at checkout for faster delivery. However, please note that processing time still applies before your order ships.

Orders are hand-assembled immediately and cannot be changed, canceled, or combined once placed.

Made a mistake? Reply directly to your order confirmation email ASAP - we'll do our best to help! Please only email once so we can serve you quickly.

Wrong shipping address? Reply to your order confirmation immediately with the correct address. Changes may delay shipping and can't be guaranteed if already processed.

Note: Orders can only ship to one address. Need multiple addresses? Place separate orders.

Once your order leaves our studio, we can't expedite shipping or track packages beyond the tracking information provided. Delivery dates cannot be guaranteed.

If your package hasn't moved in 3+ business days: Contact your local post office with your tracking number - they can help locate it.

We're so sorry your package is missing! Once an order is with the Postal Service, we can't locate it beyond the tracking information.

Next step: Call your local post office with your tracking number - they're best equipped to help find your package. If it can't be located, please contact us.

Due to our transition and closeout sale, we are currently only shipping within the United States. We apologize for any inconvenience.

Please note: We've increased our redemption amounts so you can redeem more points per transaction! Check your rewards panel for updated redemption options.

How to redeem your points:

1. Log into your account at hollylane.com
2. Click on the rewards icon (blue button with the crowned sparrow) to view your points
3. Choose your redemption amount and redeem your points for a discount code
4. Use your discount code on any purchase during our closeout sale (up to 50% off sitewide)

Save even more by stacking your rewards with our closeout sale pricing!

If you have a Holly Lane account, you're automatically enrolled! Just log in before placing orders to earn points.

Don't have an account? Sign up here!

Earn 1 point for every dollar spent, plus bonus points for your birthday and completing tasks like following us on social media. Check the rewards panel (blue button with crowned sparrow) to see your total.

Quick steps:

1. Log in and click the blue rewards button (crowned sparrow)
2. Click "View" then "Redeem" on your chosen reward
3. You'll receive a discount code via email

Your code is saved to your account and emailed to you. Use it anytime by entering it in the "Gift card or discount code" field at checkout. Need help finding your code? Contact us!

Note: We can't combine multiple discount codes at checkout, but if you place an order with a sale code and want to use your rewards too, just reach out with your order number and rewards code - we'll apply it for you! Only one Little Bird Rewards coupon per order.

Share your unique referral link (found in your rewards panel) with friends. When they make their first purchase using your link, they get $5 off and you get a $5 coupon as a thank you!

No worries! Contact us with your email and order number, and we'll add the points to your account.

Please use any remaining gift card balance during our closeout sale to take advantage of up to 50% off sitewide savings!

Yes! Discount codes and Little Bird Rewards can be stacked with our closeout sale pricing for even greater savings.

On your desktop computer:

Enter your discount code on the right hand side under your order total in the "gift cards or discount codes" field. Be sure to click "Apply". Your discount will show in your order total summary.

On your mobile phone:

Tap "Show order summary" to expand the section and enter in the "gift cards or discount codes" field. Be sure to click "Apply". Your discount will show in your order total summary. You will also find this same section under the "Payments."

Yes! If the promotion is still valid, reply to your order confirmation email and we'll credit you the savings. We'll respond within 1-2 business days.

Due to our closeout sale and transition, we are temporarily suspending our price adjustment policy. All sales after January 12th, 2025 are final.

Most Holly Lane pieces include a Story Card! A few exceptions:

• Select vault items: Some vault pieces no longer have Story Cards, but we'll provide the verse reference
• Accessories: Bead drops, chains, and other accessories do not include Story Cards

You can see if a piece includes a Story Card on its product page.

Holly Lane Collection pieces (with Story Cards): Most arrive in a jewelry pouch with the Story Card enclosed. While supplies last, some may arrive in a cotton muslin pouch instead.

Accessories (chains, bead drops, etc.): Sterling chains come in a square navy envelope on a jewelry card. Bead drops, extender chains, and pendant clasps arrive in small glassine pouches (while supplies last).

Tarnishing is a natural process that occurs when sterling silver reacts with sulfur in the air, creating a darkened layer on the surface. This doesn't mean your jewelry is damaged - it's simply a normal characteristic of genuine sterling silver!

Factors that can speed up tarnishing include humidity, air exposure, lotions, perfumes, and body chemistry. The good news? Tarnish is easily removed with proper care.

You can keep your Holly Lane pieces bright and beautiful with our easy-to-use polishing cloths and buffing squares to restore your Holly Lane heirlooms to their original gleam.

Simple care tips:

• Gently buff with a polishing cloth to remove tarnish
• Store in a cool, dry place (like your jewelry pouch)
• Remove jewelry before swimming, showering, or applying lotions
• Wearing your silver regularly actually helps prevent tarnish!

Once we pause operations, we recommend visiting a local jeweler for professional cleaning or more intensive care. Most jewelers offer silver cleaning services and can help restore your piece to its original beauty.

I do! I (Tiffany) design each piece by hand in our studio in Central Virginia. Next, molds are taken of the original piece which are then cast in sterling silver. Once they're back, our team finishes the piece by beading and shining it to perfection. See our video on How It's Made and read how I got started here.

Holly Lane Jewelry is made in the USA, in our studio in the heart of Virginia.

While our sterling is an alloy of fine silver and a second metal, there is a potential that brass, copper or nickel may be used to help strengthen the silver. The sterling silver we use contains .925 fine silver and .075 copper.

I draw inspiration from many sources to keep me fresh and creative! Scripture, conversations with others, and personal experiences.

Due to our transition and closeout sale, we are not accepting custom orders or modifications at this time. All items are available as-shown only.

We're not taking custom design requests during our closeout period. However, we encourage you to explore our current collection - you may find the perfect piece among our existing designs!

Unfortunately, no. Once an item is sold out, it will not be restocked. We recommend shopping soon to ensure you can get the pieces you love before they're gone!

We're taking this time to seek God's direction for Holly Lane's future. Join our mailing list to be the first to know if we resume custom work or launch new offerings!

Due to our closeout sale, we are no longer offering gift wrap services or selling new gift cards at this time.

You can add a gift note to your order at https://hollylane.com/cart which will be printed on the gift receipt enclosed in the order. We do not include prices on our invoices.

Gifts ordered before January 12th, 2025: Can be returned within the standard 90-day return window

Gifts ordered on January 12th, 2025: Can be returned until April 12th, 2025

Gifts ordered on or after January 13th, 2025: Final sale - no returns or exchanges

We want you to love your Holly Lane jewelry! If you've been gifted Holly Lane but would like something else from our collection, please send us a message. Don't worry, whoever gave it to you won't be notified! Please note: returns are subject to the policy dates based on when the order was originally placed.

We want you to know that we respect your privacy. Any and all information collected on this site will be kept strictly confidential and will not be sold, disclosed to third parties or reused without your permission. Any information you give to us will be held with care and will not be used in ways that you have not consented to.

So we can best help you, please reply directly to your order confirmation email or shipping confirmation email. If you are unable to find the email, please use our contact form. So we can best serve you, please only send one email.

Start a return or exchange in our Return Center.

If you still have a question after reviewing this FAQ, please fill out our contact form and we will get back to you as soon as possible, typically within 1-3 business days.